Career Center

Residential Services Coordinator

Location: Redwood City, CA
Posted On: 03/20/2024
Requirement Code: 67411
Requirement Detail

Stanford Graduate School of Business
Stanford's Graduate School of Business has built a global reputation based on its immersive and innovative management programs. We provide students a transformative leadership experience, pushing the boundaries of knowledge with faculty research, and offering a portfolio of entrepreneurial and non-degree programs that deliver global impact like no other. We are committed to advancing diversity, equity, and inclusion in service of our mission of developing innovative, principled, and insightful leaders who change lives, change organizations, and change the world. We invite you to be part of this mission.

The GSB Residences provides academic year housing for 380 MBA and other master’s candidates.  In addition, participants in Executive Education programs offered by the School are housed at the Residences. Executive participants use all the rooms in the summer term and have 100 dedicated rooms during the academic year. The Schwab Residential Center also serves the larger GSB and University communities as the site of events, dinners, lunches, and other social occasions.

The Residential Services Coordinator provides high-level customer service and administrative support and ensures the safety and security of guests and residents. This position is required to resolve routine issues of limited scope within own work area using general guidelines and standards, and precedents as reference. This position includes performing regular facility inspections, maintaining facility and office inventory, assisting with the coordination of events, programs, and conferences, handling the distribution and sorting of mail, and upholding and enforcing all residential policies, procedures, and safety standards. The Residential Services Coordinator serves as a resource for all residents and guests.

This is a 100% on-site job.
Your primary responsibilities include:
??? Respond to routine inquiries from students, faculty, external constituents, and staff.
??? Serve as a subject matter resource to students and other departments.
??? Contribute to general office administration and process improvements, which may include report creation and distribution, filing, data entry, collating, guest check in and out, billing, audits, and preparing reservation material.
??? Review documents and forms for completeness, track files for follow up and distribute for review.
??? Process and sort all incoming and outgoing mail and deliveries.
??? Coordinate logistics for outreach activities, meetings, and events.
??? Ensure security and safety of residents, conference and program guests. Inform residents and guests of residential policies and procedures and enforce policies when issues of non-compliance arise.
??? Research and resolve routine issues such as service requests and minor maintenance. Refer complex issues to other staff.
??? Routinely inspect facilities and maintain assigned areas.

* Other duties may also be assigned
To be successful in this position, you will bring:
??? Associate’s degree and one year of relevant experience, or combination of education and relevant experience.
??? Strong written and verbal communication skills.
??? Basic computer skills, including experience with Microsoft Office Suite.
??? Customer service skills.
??? Basic office administration skills.
??? Strong critical thinking and sound decision-making capacity.
??? Ability to learn compliance with legal, financial, and university policies and external regulations.

Physical Requirements*:
??? Often sit, perform desk-based computer tasks.
??? Frequently stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 50 pounds.
Working Conditions:
??? Non-Remote & 100% Onsite
??? Must be willing and able to work some holidays and weekends.
??? Schedule may fluctuate with shifts ranging from morning to evening to overnight.

Compensation: 23.87 Hourly W2

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