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Marketing Program Manager - CXC Revamp

Location: Pleasanton CA (Hybrid)
Posted On: 02/07/2024
Requirement Code: 66923
Requirement Detail

Job Summary:
Program Managers are responsible for overseeing the achievement of larger organizational goals. They coordinate efforts between different projects without managing any one of them. Instead, they lead the overall program with strong attention to strategy, implementation, and delegation. Program managers are highly skilled professionals who help organizations stay on schedule, on spec, and ultimately on an upward trajectory of success and growth. 

Primary Responsibilities:

• Strategize, implement, and maintain program initiatives that adhere to organizational objectives
• Develop program assessment protocols for evaluation and improvement
• Maintain organizational standards of satisfaction, quality, and performance
• Oversee multiple project teams, ensuring program goals are reached
• Manage budget and funding channels for maximum productivity
• Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
• Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives
• Identify key requirements needed from cross-functional teams and external vendors
• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
• Work with other program managers to identify risks and opportunities across multiple projects within the department
• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholder

• Degree in related discipline (Business Management, Business Administration, ect) or equivalent work experience
• Project Management Professional (PMP)
• Significant experience in an advanced management role
• Exceptional leadership, time management, facilitation, and organizational skills
• Outstanding working knowledge of change management principles and performance evaluation processes

About the Team
Global Marketing Operations supports and enables marketing campaign and program alignment, coordination, and execution. With efficiency, effectiveness, and agility as our North Star, we expertly coordinate people resources, build and refine processes, and leverage technology to successfully bring Marketing programs to life.

About the Role
We are looking for a seasoned Program Manager to join the Marketing Project Management Office.  Reporting to the Senior Manager of Marketing Project Management, the Senior Marketing PM will program manage the revamp of Workday's Customer Experience Center.  Utilizing best-in-class program management practices, you will coordinate activities between multiple creative, technology, and real estate projects (without directly managing them).  The ideal candidate will have experience with B2B Marketing design & content creation work, on-site and virtual customer events, and facilities management (new construction or tenant improvements).  This is an individual contributor role and must be capable of influencing without authority at all levels of the organization (project team members and executives alike).

• Serve as main point of contact for internal program stakeholders, design agency, vendors, internal & external project managers to create a frictionless flow of program information between all parties
• Plan and coordinate the delivery of this complex, cross-functional program; partnering very closely with internal & external project managers to develop coordinated schedules and manage risks & issues to minimize impacts to scope, budget, and timeline
• Track program budget
• Synthesize project information across all workstreams to clearly communicate project strategy, progress updates, and risks/issues across multiple teams within the organization and at all levels within the org (from individual contributors to executive leadership)
• Establish credibility with your partners and project team members so you can manage, motivate and hold accountable project leads and team members in a matrixed organization

• Collaborate globally to influence key partners on project scope/vision, solutions, budget, and schedule
• Design and implement program governance
• Proactively build strong, trusted working relationships with project leads, functional leaders and business partners (e.g., Corporate Strategy, Sales, Finance, Procurement, Legal, Business Technology) to drive alignment and optimize project operations
• Facilitate regular program team and sponsorship level meetings to remove roadblocks and accelerate decisions
• Employ problem solving and analytical skills to risk management and issue resolution activities, identifying root cause(s), aligning partners on solutions & risk mitigation plans
• Continually evaluate existing processes and procedures and drive improvements and be a driving force for change when needed
• Develop strong executive, peer and stakeholder relationships, maintaining effective communication channels
• Directly project manage creative deliverables in support of the re-launch of the Customer Experience Center's physical space and overall program experience (including video content)

About You
• 10 years of confirmed experience leading complex, transformational programs, bringing together the technology, production, process and people changes needed to deliver the program's business value
• Your portfolio of project experiences would ideally include a mix of:
o Large scale in-person and virtual events
o Marketing content design & production, including knowledge of video production
o Business technology implementations
o Facilities / physical space improvements
Familiarity with the construction processes, including design, permits, schedules, RFI process, and build
Ability to read and understand construction drawings and specifications a plus, but not required
High level understanding of estimating and budgeting for construction projects
Experience with spend management and contract management software a plus, but not required

• Proven track record of successfully managing expectations & priorities across many different stakeholder groups that span marketing, finance, technology, sales, and real estate teams in a global organization; Demonstrated ability to cut through the masses and identify key decision-makers
• Detail-oriented while also maintaining focus on the larger business objectives
• Possess a curious nature that drives you to connect dots and solve problems in creative ways
• Self-starter with the ability to work through ambiguity and who thrives in fast-paced, multi-faceted environments
• Exceptional communication skills - an active listener, able to convey complex ideas in a clear & concise manner both verbally and in writing to executive leadership, able to develop a multi-faceted communication plan identifying the various audiences that require program information and the right level of detail to be shared with each audience
• Possess a high EQ - able to lead through influence, build strong cross-functional partnerships,, maintain a calm & collaborative environment for the project team, communicate with empathy, and handle conflict effectively
• Comfortable with change, skilled at assessing an organization's change tolerance and developing effective change management strategies
• Strong budget management and project financial forecasting skills
• Solid command of project lifecycle and project management methodologies (PMI framework, agile/scrum, etc?€?)
• Expertise with a full suite of project management tools for scheduling, budgeting & forecasting, status reporting
• Bachelor's degree required
• MBA or other advanced degrees or certifications a plus
• Project Management Professional (PMP) certification a plus

Compensation: 70-77.42 Hourly W2

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