Career Center

We are looking for Service Desk Analyst candidates for a long-term contract opportunity with Service Desk Analysis experience. 

Qualified candidates would have the following experience: 

Demonstrated ability to:

-         Ascertain and meet customer expectations

-         Work effectively and independently in a fast-paced team environment where priorities can rapidly change

-         Prioritize own work activities with minimal guidance and coaching

-         Solve complex problems through discovery and analysis with minimal guidance

-         Complete complex projects independently with minimal oversight and direction

-         Manage competing priorities to meet goals

-         Communicate effectively orally and in writing

-         Provide, maintain, and follow technical documentation

Demonstrated comprehensive knowledge of the following tools/technologies:

?-    Windows 10 and 11

?-    Service Desk Ticketing

?-    Incident Management

?-    Problem Management

?-    Asset Management

Education and/or Experience                                                  

Candidates must have IT Education or 2 years experience working in an IT Service Desk.