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Summary:
The main function of a Customer Engineer is to tactfully handle and articulate customer critical issues and develop and present technical solutions.

Job Responsibilities:
• Ability to effectively recognize and adapt to change • Ability to deliver L300 and L400 technical guidance to field partners and customers • Ability to handle customer critical issues and work in demanding situations • Risk analysis and remediation planning for service and support delivery • The ability to read/interpret the needs/wants of customer technical leaders and internal Microsoft Customer Experience Program Managers, Engineers, and leaders • Ability to tactfully handle and articulate customer critical issues and work in a high stress environment • Growth mindset demonstrated by self-directed learning in a rapidly changing environment • Have a minimum of 3 advanced Microsoft Azure certifications, such as AI-102, AZ-104, AZ-204, AZ-305, AZ-400, AZ-500, AZ-700, DP-100, DP-203, DP-300, DP-500, SC-100, SC-200, and SC-300 • Maintain and execute on a learning plan to stay current on strategic and high demand Azure services on an ongoing basis, backed by Microsoft certifications

Skills:
• L300-L400 technical depth in multiple Azure cloud services • Experience in the enterprise customer arena • Customer engagement skills • Excellent written, oral and presentation skills • Troubleshooting knowledge & skills • Passion for new innovative technology and drive customer transformation • Demonstrate effective balance between operations and technical acumen

Qualifications:
• Experience working with fast paced customers, ideally Startups and ISVs, providing technical and solution enablement delivery • Bachelor's degree (or equivalent experience) and technical expertise in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.
• 5 years experience
• Proven reactive and proactive services and support delivery experience • Demonstrated ability to be flexible/ adaptable in exercising judgment in a changing environment and to manage competing priorities • Proven ability to learn business processes quickly and to work well with business partners at diverse levels within the organization • Ideal candidates will have expertise in AI, SaaS, Cloud Native, and/or cross-cloud scenarios and technologies

Typical Day in the Role
• Purpose of the Team - Azure customer experience, customer improvement, focus on the engineering side, build their solutions, tech advise for customers.
• Key projects - Azure app consoles, Azure services, give tech advice, do an assessment of building the app, map that over, help live.
• Typical task breakdown and operating rhythm - 10% - Meetings 15% - Research 75% - Task & engagement

Candidate Requirements
• Years of Experience Required - 5
• Degrees or certifications required - Azure 900 Certification (going for L300-400 technical depth on Azure, ideally with data skillset) • Disqualifiers - If more enterprise than cloud Azure data skills.
• Best vs. Average - Data engineering, data science, AI, any background in start ups.
• Performance Indicators - Quality of work

Compensation: 42-47.10 Hourly W2 (Open to C2C)