Career Center

Job Description:

We are looking for an experienced Capacity Planning Specialist with knowledge of Professional Services Resource Management to build and maintain capacity planning models and the demand planning process. This is a hands on role that integrates demand from customers with current backlog of work and available resources to produce demand gaps across geos and varying skills. This role provides vital business insights regarding short term and long term forecasts including leadership in developing model assumptions, risks, and opportunities to meet financial and business objectives.

• Data Analysis and Modeling:
  • Proficiency in quantitative analysis to assess historical data, trends, and patterns.
  • Ability to build and refine statistical models to predict future demand and resource requirements.
  • Skill in presenting complex data in a visually understandable format for stakeholders via demand planning calls with all geos.
  • Leverage data from Salesforce and PS Automation tool (Clarizen) as inputs for the models
•  
• Understanding of Professional Services Processes:
  • Understanding the end-to-end lifecycle of professional services, from project initiation to completion.
  • Ability to map and document existing processes to identify bottlenecks and areas for improvement.
•  
• Resource Management:
  • Skill in allocating resources efficiently based on project requirements and team capabilities.
  • Ability to forecast resource needs and plan for future capacity requirements.
  • Capability to forecast demand for professional services based on historical data, market trends, and client expectations.
  • Ability to create scenarios for different demand levels and assess the impact on resource requirements.
•  
• Technology and Tools:
  • Google Sheets / Excel expert
  • Knowledge in Google Suite, Salesforce.com, Clarizen is preferred
•  
• Cross-Functional Collaboration:
  • Strong communication skills to collaborate with different teams, including professional services, IT and finance.
  • Ability to engage with stakeholders to gather input, validate assumptions, and align on capacity planning strategies.