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 Senior Systems Analyst / Japanese-English Verbal and Written 

The Senior Systems Analyst is responsible for analyzing, designing, developing, and documenting computer information systems. This position serves as a liaison between customers in Japan and a development team in the U.S. and required bilingual (Japanese and English) skills in speaking, reading, and writing.  

 
Duties and Responsibilities: 

• Examine and evaluate current systems. 
• Design solutions for maintenance enhancements. 
• Research issues reported by customers and provide resolutions. 
• Liaise with users to track additional requirements and features. 
• Facilitate requirements elicitation sessions and walkthroughs with business and IT resources for maintenance enhancements. 
• Validate changes by testing programs. 
• Perform current state analysis of existing business systems, applications, and functions. 
• Become knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects. 
• Demonstrate the ability to liaise between business and technical departments. 
• Demonstrate the ability to liaise between Japanese customers in Japan and Development team in US. 
• Perform Ad-Hoc reporting and report support as necessary in Japanese. 
• Identifies opportunities for improving business processes through information systems and/or non-system driver changes. 
• Consolidates information into cohesive and understandable correspondence or other written form for use in management decision-making. 
• Participates in user acceptance testing and testing of new system functionality. 
• On call for level one production issues. 
• Other duties may be assigned. 

Qualifications & Skills:  

• Documentation skills in Japanese including non-functional requirements, functional requirements, business rules, business processes, basic design, functional design, and technical design are required.  
• Expert knowledge of the Software Development Lifecycle (SDLC) and/or Product Development Lifecycle (PDLC). 
• Experience in Agile/Waterfall methodologies and web product design.  
• Strong verbal and written communication skills in both of Japanese and English. 
• Experience or background in business analysis, requirements definition, building systems solutions, and deployment of business requirements. 
• Expert SQL experience, general programming, general AWS knowledge. 
• Experience in Web application development using modern frameworks (ex: Drupal, React). 
• Strong knowledge of Visio, Excel, PowerPoint, and Word. 
• Ability to work in a fast-paced, often changing, and sometimes ambiguous environment. 
• Detail-oriented and Customer service focused. 
• Good organizational skills; able to assemble and present information clearly for Development team. 
• Balance multiple priorities successfully. 
• Troubleshooting ability. 
• Be able to participate in a customer meeting if it is required at evening times.  

Desired Skills: 

• Organization skills and communication expertise, complemented by a technological background, is preferred. 
• Experience with task management systems (ex: JIRA).  

Requirements and Education: 

       * 7  years of experience implementing technical solutions. 

• 7 years enterprise level software development experience.  
• 5-7 years design writing experience. 
• 1-2 years software implementation and support experience. 
• 1-2 years of experience with various software development methodologies. 
• BA/BS in analytics, informatics, computer science, or business and/or equivalent experience preferred. 

Expected Hours of Work: 

Days and hours of work are Monday through Friday 9:00am-6:00 with occasional evening and weekend work requirements.