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User Support Specialist

Location: Miami, FL
Posted On: 01/09/2023
Requirement Code: 62249
Requirement Detail

Job Description-

Education / Certification Requirement:

- Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.

- Certain applications may require certification by the software provider. 

- Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. 

- Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. 

- Prior experience in automated litigation support preferred. 

- Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. 

- Excellent oral and written communications skills required.  Pleasant telephone manner important.

- Undergraduate degree valued.


Day-to-Day Responsibilities:     

- Assisting users with various IT related troubles

- Installing and maintaining USAO hardware and software

- Physically moving IT equipment

- Administering user accounts

- Monitoring and diagnosing IT systems

- Actively using trouble tickets to follow issues

- Training district users

- Tracking IT equipment

- The User Support Specialist will be required to maintain the utmost level of customer service, responsiveness, communication, and judgement.

- Travel to other district offices is required on a regular basis using government provided vehicles. Travel will be 1 to 2 days per week.


Additional Information/Comments:      

- Please include 3 work references on the resume

- Selected candidate shall submit a letter of commitment stating their commitment to work on this project contingent on award.

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