Territory Account Manager (Inside Sales)Location: Redmond, WA
Posted On: 09/14/2021
Requirement Code: 50249
1-2+ years sales experience preferably in medical device, pharmaceutical, healthcare or consumer product related field.
Passion for working in a fast-paced, collaborative, and dynamic environment.
Working knowledge of MS Office.
Willingness to interact daily with customers from a wide range of cultures and backgrounds.
Must be comfortable working independently and making minor decisions without direct supervision.
Problem solving/time management skills.
Ability to handle complaints respectfully and professionally
Self-motivated and resilient with a desire to advance career in medical device industry.
Experience working with social media customer service - online chat, online ordering.
Effective phone skills and active listening.
High level of professionalism.
Familiarity with maintaining a CRM.
Excellent interpersonal communication and presentation skills.
Ability to multi-task, prioritize and manage time effectively.
Highly developed sense of integrity and commitment to customer satisfaction
Processes customer orders/changes/returns according to established department policies and procedures via inbound calls, emails, and fax.
Manages a sales territory and quota closely aligned with outside sales team goals.
Provides timely and accurate information to incoming customers regarding order status and product inquiries.
Identifies, targets, and generates leads for the outside sales team.
Manages and grows existing accounts by leveraging relationships (referrals) and identifies opportunities for adding other product lines and expanding usage of our products.
Targets new potential clients (surgical facilities, hospitals, Ophthalmic clinics) via outbound sales calls.
Generates quotes and cross references competitive products.
Works closely with the Outside Sales Team for quota goals and territory performance.
Develops a rapport with customers, demonstrating a friendly and helpful manner.
Provides timely feedback regarding service failures or customer concerns.
Maintains consistent contact and follow-up with all accounts in active pipeline. Qualifications