Technical Operations Support Data AnalystLocation: Dallas, TX
Posted On: 10/30/2019
Requirement Code: 36023
Our global technology client in North Dallas is seeking a Technical Operations Support Data Analyst for a 6 month contract with potential to be converted to a permanent employee. Environment is fun, casual, and innovative. This is an opportunity to get your foot in the door with a great company and start your career in IT or wherever you want to take it!
- Having previous experience doing data analysis and research will ensure success in this role, and is highly preferred.
- College students having strong data analysis and research skills (such as Physics or Math majors) will also be considered for this position.
- Experience writing SQL queries or running pre-written queries is highly preferred, but not required.
The Technical Operations Support Analyst helps provide support for all externally connected properties connecting to our client, and will include troubleshooting and diagnosing technical support issues, ensuring that business partners have proper connectivity, running and reviewing system and vendor reports to determine system issues, and to ultimately provide implementation, launch, and post connectivity support for all properties per company standards.
Provide technical support to Market Managers, Connectivity Account Managers, Properties, and 3rd Party Connectivity Vendors
Manage multiple queues while assigning high priority cases thru CRM Sales force ticketing system
Analyze SQL data and create SQL QUERIES to determine root causes
Run daily ad hoc Reports via Excel
Investigate various connectivity issues within AdminTools/Polaris Database Service
Provide technical escalation support for all T1 analyst issues, including ticket escalations, connectivity related escalations, and operational escalation support.
Diagnose, document, and provide Reason for Outage (RFO) documentation for connectivity and other system level issues.
BS/BA or equivalent experience of 2+ years of technical analysis and troubleshooting in a customer support environment
2+ years of experience in an analytical role involving strong research and solution design skills in a technology environment
A solid understanding of web technology, especially an analytical understanding of XML and web services
Aptitude for data analysis: Excel, basic concepts of SQL and ideally a practical knowledge of databases
Contact: Deborah Laster 214-705-1827