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Atlassian Application Support Engineer

Location: Redmond, WA
Posted On: 02/08/2023
Requirement Code: 62652
Requirement Detail

Key job responsibilities.

  • Provide application support for JIRA, Confluence and Bitbucket
  • Create/maintain Confluence spaces, permission schemes, JIRA projects, workflows, screen schemes, custom fields, permission schemes and notification schemes.
  • Onboard new teams to JIRA/Confluence and help existing teams optimize their workflows.
  • Analyze requests for new JIRA/Confluence functionality, implement new features, triage incoming support requests.
  • Provide production support for JIRA, Confluence and Bitbucket, including performance tuning and scaling.
  • Develop key metrics, dashboards, and advanced filters in JIRA/Confluence to provide meaningful operational/performance metrics and status reports.
  • Apply built-in customization and third-party add-ons to extend Atlassian Suite functionality as needed, gather requirements for business processes, and determine ways to optimize.

Basic Qualifications:

  • Bachelor's degree in Computer science, related field, or equivalent experience.
  • 2 years of systems administration experience managing server infrastructures and data-center operations across Unix, Linux, and Windows. environments (managing servers in production and development environment).
  • 4 years of experience managing Atlassian stack - Jira/Confluence tools and applications.
  • 2 years of experience in scripting (like Python, Bash or PowerShell) and ability to automate tasks with scripts.

Preferred Qualification:

  • Experience working on AWS Services.
  • Experience with migration and upgrading the Atlassian suite of products.
  • Experience with building Infrastructure as code (AWS CloudFormation, CDK, Ansible, Terraform)
  • Experience in technical support for hardware development organizations.
  • Experience working on Security and Access control like understanding firewalls, filesystem permission, basic operating system hardening and SSL encryption.

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