Career Center

Senior Business Analyst

The Senior Business Analyst will be responsible to act as liaison between the company's Business Units and the Business Systems team to collect requirements and provide advisory level services for newer enhancements/problems/incidents in order to optimize business processes and augment systems capabilities. 

What you'll do:

•       Plan and Conduct Discovery Phase workshops with all levels of the organization 

•       Advise and assist in optimizing and streamlining business processes

•       Develop, Manage and Maintain Templates

•       Design and recommend system enhancements to maximize productivity

•       Build strong relationships with the Customer

•       Recommend software best practices to business units

•       Assist in strategizing the software solution roadmap with future enhancements to gain operational efficiency

•       Analyze and document detail requirements, test cases, data maps, data flow diagrams, user guides, business cases, etc. 

•       Evaluate business priority for the future enhancements by calculating Cost-Benefit Analysis (CBA) and Return on Investments (ROI)

•       Collaborate with the business in developing value tree mapping for new software implementations

•       Contribute in the building Proof-of-Concepts (POC's) during introduction of cutting edge technology.

•       Assessing business impact and severity of problem tickets while performing a detailed Root Cause Analysis (RCA) to identify the problem patterns.

•       Assist in functional testing and data validation

•       Perform data discovery, maintain data quality standards and recommend best practices to improve data quality within the organization

•       Provide support during the soup-to-nuts implementation of Salesforce.com

•       Facilitate JAD and JAR sessions with the business and technology team

•       Facilitate focused sessions, showcase sessions and conduct User Acceptance Testing and Training

•       Help the technology team in building Standard Operating Procedures (SOP's) and Software delivery best practices

•       Act as first point of escalation for issues with the Business applications for multiple departments spanning across multiple business units

•       Provide coaching to junior resources in developing their business analysis, critical thinking and communication skills

What you'll need:

•       Bachelor's Degree required (Computer Science/Engineering/MIS/Finance Preferred/MBA Highly Preferred)

•       8 years' relevant experience

•       2 years working in a Lead Business Analyst role is preferred (prior consulting experience is beneficial)

•       Prior experience conducting discovery phase workshops 

•       Working experience with Business Process Re-engineering and Business Process Management

•       Strong organizational, time management, and multi-tasking skills

•       SQL query-plus

•       Must possess excellent communications skills, both verbal and written

•       Self- Starter, Creative and innovative

•       Excellent analytical and problem solving skill

•       Team player and ability to work in a fast paced environment

•       Experience with Agile and Scrum methodologies

•       Working experience of Team Foundation Server