Desktop / End User Support EngineerLocation: Atlanta, GA
Posted On: 07/26/2022
Requirement Code: 59771
Provides user support for computer, printer, phone, network and conference room Audio/Video issues/requests.
Responsible for all aspects of workstation, print, and telephony (Mobile and IP) services. Create a roadmap of how services will evolve/improve over time.
Knowledge of PC/laptop hardware, Windows OS (Windows 10/11); MS Office Products and MS O365 Service.
Script application installation with PowerShell, VBScript or Windows command shell to utilize SCCM Application Model and manage/coordinate deployments.
Responsible for the planning and engineering of the organization's Microsoft Windows infrastructure that includes the implementation and design of hardware, software and O365 services. This includes software deployment and PC imaging.
Provide onsite operations, administration, maintenance, technical, security and troubleshooting support for Office IT hardware/software. This includes PC and Mobile devices.
Provide support for Azure Virtual Desktops.
Extensive knowledge using Microsoft's Device Manager/Intune, and Azure Active Directory.
Execute, create and evolve standardized technology office/collaboration solutions and operating procedures
Create, document and ensure compliance with end user standards and baselines configurations. Provide vulnerability remediation support for all devices (laptops, workstations, printers, and network devices (including mobile devices)); and remediate 98 percent of all new vulnerabilities
Ability to review service tickets and identify opportunities for improvement.
Tracks and monitors all support incidents/requests to ensure timely resolution
Familiarity and ability to assist in the management and troubleshooting of networking equipment typical in an office environment
Provide end user training as needed
Interacts as either a team leader or as a member of a team and work collaboratively with other departments. Provide IT knowledge transfer as needed to team members.
Other duties and projects as assigned
5-7 years IT support or engineering experience, or equivalent combination of education and experience. Must have minimum 5 years or more experience resolving end users' hardware and software issues.
Expert knowledge of Windows Operating Systems and Microsoft Office Suite of applications.
Strong knowledge of O365 administration and configuration.
Must have good communications skills, both verbal and written
Excellent team and collaboration skills, with an ability to work under minimal supervision
Strong critical thinking skills with the ability to identify and develop resolutions to complex problems.
Bachelor's Degree in technology-related field