Customer Service Rep (Remote)Location: Irving, TX
Posted On: 04/07/2022
Requirement Code: 57309
Customer Service oriented: Courteous, easy to understand, pleasant, and genuine interest in wanting to help the customer.
Excellent time management skills and writing skills.
Experience with Services operations, such as HelpDesk, Call Center, Production Support, or field maintenance
Knowledgeable in MS Office products, mainly Excel, Word, Outlook
Must be dependable, coachable, and well organized.
Retail Information Systems experience is a plus.
Tracking/Trending of escalations including the reason for the call and resolution Analysis of trends and follow-ups on mitigations being put in place, then tracking that mitigations are working
Microsoft Powerpoint a plus.