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Technical Support Engineer

Location: Oklahoma
Posted On: 09/24/2021
Requirement Code: 50585
Requirement Detail

Required :

  • High School Diploma or GED required.
  • Degree in computer science or a related field preferred, or equivalent work experience.
  • Certifications in CompTIA, Apple macOS, Microsoft Windows or Cisco are preferred.
  • ITIL Foundation preferred.
  • 5 years practical experience in a Desktop Support role or combination of work experience and education
  • Experience working with multiple operating systems, hardware platforms and desktop imaging, including, but not limited to PC and MAC.
  • As pertaining to Asset Management, maintain workstation inventory, which includes tracking the status of IT assets for End Users;  Laptops, Desktops and all peripherals. 
  • Create inventory reports upon request. 
  • Forecast and plan laptop & desktop refreshes based on predetermined hardware lifecycles.
  • Active Directory, Networking, and Telecommunications combination of background or experience.
  • Proven team player with outstanding interpersonal and communication (written & oral) skills.
  • Provide excellent customer service using active listening and communication skills.
  • Ability to operate independently and autonomously with minimal supervision.
  • Ability to manage multiple issues at one time with exceptional follow through.

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