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Support Technician (WEST REGION)

Location: Rancho Cordova, CA
Posted On: 09/22/2021
Requirement Code: 50521
Requirement Detail
Skill/Experience/Education
Mandatory:
IT Desktop configuration and troubleshooting MS Office proficiency Strong oral and written communications Customer service-oriented Requirements: Minimum 1-year experience
• Experience working in an IT Call Center or Desktop Support environment
• Must have IT desktop support experience
• Must be experienced in Levels 1 - 3 tech support
• Must be focused and able to provide attention to details
• Must have great organization and follow-up skills
• Must have excellent customer service skills
• Excellent analytical and trouble-shooting skills
• Willing to work shifts as assigned/needed
• Willing to work overtime as needed
• Ability to multi-task in a fast-paced environment
• Must possess an ambition for learning the business and new technologies
• Exceptional communication skills - written and oral
• On-the-job training will be provided
• Must be ready to travel at short notice and stay as long as needed

Desired Skills:
MS or Linux Server OS configuration Familiar with current networking technologies Familiarity with SQL Query language Familiarity with Biometric technologies
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