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Technical Support - Retail Point of Sale (POS)

Location: Irving TX
Posted On: 06/29/2020
Requirement Code: 40983
Requirement Detail
Our global technology client has multiple openings for Technical Support analysts for a 12 month contract.  

The Support Tech provides day-to-day technical support to retail stores for point-of-sale, network infrastructure, and desktop systems software and hardware. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. Installs, configures and troubleshoots desktop systems, point-of-sale, servers and network. Communicates highly technical information to both technical and nontechnical personnel. Responds to client escalations and drives incidents to resolution.

Emphasis of role:  

Help desk Support- second level

Required skills:

  • Experience in Retail Environment
  • 2+ years experience in computer networks and systems maintenance
  • Good problem-solving skills
  • Managing technical documentation 
  • Developing new procedures for requirements gathering, needs analysis, testing, scripting and documentation to strengthen quality and functionality of business-critical applications.

Desired Skills

  • Retail POS  Troubleshooting Skills
  • MS Office Suite 
  • Network + Certification (Preferred) 
  • Project Management Skills

Contact:  Deborah Laster 214-616-5771

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